FAQs
Questions on your mind? Dive into our FAQ section for answers to guide you through your Studio 321B experience.
Does Studio 321B work directly with homeowners?
Studio 321B is a trade-focused rug and broadloom supplier, working primarily with interior designers and design professionals. We collaborate with our trade partners to create bespoke rugs and provide soft flooring solutions tailored to their clients' spaces.
How do I become a Studio 321B trade partner?
Interior designers and design professionals can apply through our Trade Program. Once approved, members receive access to exclusive trade pricing, dedicated project support, samples, and custom design services. Applications are typically reviewed within 24–48 hours.
Can I customize the size, colour, and design of a rug?
Absolutely. We offer three levels of customization: Custom Size, Customized, and Fully Bespoke. Whether you need an existing design in a different size or a completely original rug created for your project, our team will work with you to bring your vision to life.
What rug materials and construction methods do you offer?
Our rugs are made with fibres such as, New Zealand wool, bamboo silk, organic cotton and PET fibre. More information about our materials can be found here. Construction methods include hand-tufted, hand-knotted, and Tibetan. Our team can help you determine which combination is most suitable for your project.
Does Studio 321B offer broadloom carpet and stair runners?
Yes. In addition to bespoke area rugs, we offer broadloom carpeting for residential and commercial applications, including wall-to-wall installations and stair runners. Our team can assist with material selection, specification, and finding the right soft flooring solution for your project.
How should I care for and maintain rugs?
We recommend to professionally clean your Studio 321B rug with a reputable cleaning company. Please visit our Designer Resource Page for more information.
What are your delivery charges?
Delivery in GTA area is included in price in any order over $1,000.00. Depending on a size and weight of the order delivery price is determined prior to shipping. Rugs at the Showroom are available for pick up.
Where do you ship?
Canada, USA and Worldwide. Please Note: Due to standard shipping requirements, rugs may be folded for shipping.