Questions and Answers
Where do you ship?
Canada, USA and Worldwide
Please Note: Due to standard shipping requirements, rugs may be folded for shipping.
What are your delivery charges?
Delivery depends on the size and weight of the goods. It can range from $200-$700. We are happy to provide free shipping on orders over $1000.
Strike offs are $500.00, which includes the price of freight and the sample.
Or you can visit our Toronto showroom to view our pre-made rugs in all our qualities.
What type of rugs do we offer?
How can I get a sample?
Samples are available to view before your purchase and are recommend.
Strike offs are $500.00, which includes the price of freight and the sample. Or you can visit our Toronto showroom to view our pre-made rugs in all our qualities.
The sample charge is refundable with an order over 6' x 9'.
How do you recommend cleaning our rugs?
We recommend to professionally clean your 321B rug with a reputable cleaning company.
Spot cleaning can be done at home - please refer to this Care & Cleaning Guide for some tidbits based on old cleaning methods dating back to the 1800's.
For Polypropylene Performance Rug Care
• Avoid exposure to heavy rain or standing water.
• Clean the rug monthly with a solution of mild dish soap and water, scrubbing with a soft nylon brush. Make sure to clean both sides of the rug.
• Dry in sunlight. Hang the rug or lay it out in the sun, then flip it over to make sure both sides dry thoroughly.
• If placed outside, store the rug in winter months when not in use and during inclement weather. Roll up the rug with the front side out and place it indoors in a dry, well-ventilated area.
• To preserve the life of the rug, we recommend using our indoor/outdoor rug pad.
Do you offer custom design services?
Customize your size and shape to fit your patio, gazebo, deck or pool area.
1) Select the next size up and add it to your cart.
2) Enter your custom size measurements in the order notes at the time of check out.
Don’t see a size or shape you need? Contact us for more details.
We offer custom rug design services virtually or face to face for $150/hr.
Please contact Anthony at firstname.lastname@example.org if you are interested in a custom design service.
Will the rug look the same in the photo I see on the website?
Please note that size and colour representation are subject to manufacturing variance and may not be exact. Also note that monitor settings may vary from computer to computer and may distort actual colours. Photos are as accurate as possible; however, colours may vary slightly in person due to flash photography and differences in monitor settings. Each rug/carpet is manufactured with the same colours as pictured; however they can be manufactured from slightly different “dye lots”. Meaning when the yarn is dyed it can vary in shade ever so slightly.